P5 · Managed Services & Support
We stay after go-live.
Identity and platform infrastructure is mission-critical. Our managed services keep it patched, tuned, monitored, and audited — under contractual SLAs, with response targets in the contract rather than in the brochure.
ScopeWhat we do
- Managed IAM — your identity platform operated 24×7: availability, capacity, certificate lifecycles, federation health.
- Production support — SLA-backed incident response with named escalation paths and contractual P1 response targets.
- Monitoring & alerting — dashboards, alerts tuned to signal, and reporting you can put in front of an auditor.
- Performance tuning — capacity planning and optimization before the traffic spike, not after.
- Upgrades & patching — planned, tested, zero-downtime upgrades; security patches on a committed cadence.
- Quarterly security reviews — configuration drift, threat-model refresh, and prioritized hardening.
Operators, not just builders: we run our own identity platform in production — backups, monitoring, upgrades, incident response. Managed services is us doing for your infrastructure what we already do for ours.
ShapeTypical engagements
Managed IAMFull operation of your identity infrastructure — ClavionX or the platform you already run.
Production support retainerSLA-backed support and maintenance for systems we built or systems we inherited.
Operations takeoverWe stabilize and document a wobbly estate, then run it — or hand it back better.
Who carries the pager for your identity platform today?
[email protected]